993ok's Privacy Policy & Data Protection
This document provides a complete description of how your personal information is collected, used, and kept secure on the 993ok platform.
Your Privacy Is Our Priority
993ok is a safe and reliable online gaming platform in Bangladesh. We believe that every user's personal information belongs to them, and ensuring its proper protection is our core responsibility. This Privacy Policy ("Policy") describes how 993ok collects, stores, processes, and discloses your personal information.
By using the 993ok.lat website or creating an account, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact us.
This Policy applies to all services, sub-domains, and related applications of the 993ok platform. We may update this Policy from time to time; in the event of any changes, the latest version on this page will always be considered the effective version.
Information We Collect
We may collect the following types of information when you use the 993ok platform. Each category of information is collected for a specific purpose and is not used for any additional purpose.
Identification Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (for KYC verification)
Financial Information
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address and device information
- Browser type and operating system
- Cookies and session data
- Page view and click tracking data
- Login time and login location
Gaming Activity Information
- Game history and betting records
- Win and loss summary
- Bonus and promotion usage details
- VIP level and rewards details
Purpose of Data Use
Information collected by 993ok is used only for the following specific and legitimate purposes. We never use your information for irrelevant or unauthorised purposes.
- Account Management & Verification: Confirming your identity, creating and managing your account, and ensuring the security of the service.
- Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: Providing assistance via 24/7 live chat and email, and resolving your complaints and queries.
- Fraud & Abuse Prevention: Ensuring protection against illegal activity, money laundering, and account hacking.
- Responsible Gaming: Monitoring users' gaming behaviour to identify risky patterns and provide necessary support.
- Service Improvement: Analysing the platform experience and improving services according to user preferences.
- Promotional Communications: Sending information about bonus offers, competitions, and rewards, subject to your consent.
- Legal Compliance: Complying with applicable laws and regulations and responding to legitimate requests from authorities.
Cookies & Tracking Technologies
The 993ok website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the platform functions properly.
Types of Cookies
Essential Cookies
These cookies are necessary for the basic functioning of the website. They are used to maintain login sessions, store security tokens, and retain user preferences. These cookies cannot be disabled.
Performance Cookies
These cookies are used to analyse how well the website is performing. They are useful for understanding page load times, error tracking, and user navigation patterns.
Functionality Cookies
These cookies are used to remember your language preferences, display settings, and customisation options. They ensure your personalised experience.
Managing Cookies
You can delete or disable optional cookies at any time through your browser settings. Please note, however, that disabling essential cookies may limit some functionality of the platform.
Sharing Information with Third Parties
993ok never sells or rents your personal information for commercial purposes. However, in certain circumstances we may share your information with trusted third parties:
Payment Processors
Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners comply with their own privacy policies and security standards.
Game Software Providers
Limited information necessary for verifying game results and ensuring fair operation may be shared with Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and other game providers.
Legal Authorities
Information may be disclosed to government and legal authorities under applicable laws in Bangladesh or by court order. In such cases, we provide only the information that is legally required.
Security & Fraud Prevention
Limited information may be shared with specialised security services for account protection and anti-money laundering (AML) purposes. This process is essential for protecting the interests of all users.
993ok never sells your personal information to third parties for advertising or marketing purposes. All our partners are contractually bound to comply with international data protection standards.
Data Security Measures
993ok applies industry-standard security technologies and processes to protect your information. Our security framework is built on multiple layers of protection.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, making it impossible to intercept or alter your information.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access and cyber attacks.
Access Control
Access to your information is limited to authorised personnel only. Every access is recorded and regularly reviewed.
Secure Data Storage
Data is stored in secure data centres, regular backups are taken, and long-term encrypted archives are maintained.
Security Audits
Regular security audits and penetration testing are conducted to identify potential vulnerabilities and resolve them promptly.
Real-Time Monitoring
Our security team monitors the platform around the clock and takes immediate action on any suspicious activity.
Data Retention Period
993ok retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
- Active Account: All necessary information is retained for as long as your account remains active.
- After Account Closure: Even after an account is closed, certain information may be retained for a specified period to meet legal requirements and resolve disputes.
- Financial Transaction Records: Transaction information is retained for the required period in accordance with Bangladesh's financial laws.
- Marketing Information: You may opt out of marketing communications at any time; in that case, the relevant information will be deleted.
Your Rights
As a user of the 993ok platform, you have the following rights regarding your personal information. Contact us to exercise these rights.
You may request at any time to know what information we hold about you. We will provide you with a complete summary of your stored information.
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will update your information as quickly as possible.
In certain circumstances you may request the deletion of your personal information, subject to the fulfilment of any legal obligations.
In certain cases you may request that the processing of your information be limited or suspended.
You have the right to receive your personal information in a structured, commonly used format.
You may opt out of marketing and promotional communications at any time. Write to us by email or let us know via live chat.
Protection of Minors
993ok strictly follows a policy of preventing minors from using the gaming platform.
The 993ok service is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at the time of account registration and confirmed during the KYC process.
If we find evidence that a minor is using the platform, their account will be suspended immediately and any collected information will be deleted. If you have any information about this, please contact [email protected].
Policy Changes & Updates
993ok reserves the right to update this Privacy Policy from time to time. This Policy may be revised due to changes in services, new legal requirements, or improved security practices.
- If any significant changes are made, we will notify you by email or via a platform notification.
- The effective date of the revised Policy will be noted at the top of this page.
- Continuing to use the platform after an update will be considered as your acceptance of the revised Policy.
- If you have any objection to a change, please contact [email protected] or use our 24/7 live chat.
Applicable Law & Jurisdiction
This privacy policy and the processing of your personal information are governed by the applicable laws and regulations of Bangladesh.
Any dispute arising from this policy will first be addressed through discussion. 993ok is always ready to sincerely assist in resolving your concerns. If you need clarification on any matter in this policy, please contact our support team.
Have more questions? We're here to help
Contact us for any inquiries regarding 993ok's privacy policy or data protection — support is available 24/7 via live chat or email.